Can't access my free trial download

Kathy Harrington's Avatar

Kathy Harrington

06 Jun, 2012 02:08 AM

Hi! I just received your email telling me that you see that I have recently downloaded a free trial of LifeJournal.
The problem is, I can't find it! It was in the process of downloading and I left the computer for a few minutes. When I returned, my screen was black, and I could not locate my download anywhere. Help?

  1. Support Staff 1 Posted by rfolit on 06 Jun, 2012 04:24 AM

    rfolit's Avatar

    Hi Kathy,

    You can re-download the program. Simply go to and download and save the program. Make sure you remember where you save the file. The file's name is "lj3setup" if you want to perform a search on your computer.

    Please let me know if you have any other questions.

    Ruth Folit

  2. rfolit closed this discussion on 06 Jun, 2012 04:24 AM.

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