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Barry

30 Jun, 2012 11:43 PM

Hi I just purchased the software and the addon for emotional balance. But I did not receive any emails for you, nor any indication as to what the license number or serial number is. I have no idea where to go to download the addon. I have downloaded the trial version which I believe I needed to do and then with purchasing you would give me the serial number.

  1. Support Staff 2 Posted by rfolit on 01 Jul, 2012 06:56 PM

    rfolit's Avatar

    Hi Barry,

    I responded by email a bit about 12 hours ago, but just to be sure you received the info, here it is again.

    Your LifeJournal 3 key is:
    LJJ300157765-J9MJ4X6E7NTBVTYG

    Your Emotional Balance Add-On key is:
    ABDC9300095083-BQF5MGJZFB79D7DR

    When you run the trial you are asked for a key. Copy and paste the LJ3 key above and the trial will become the full version.

    To activate your Add-On:
    From within LJ3, go to the File menu>Manage keys and copy and paste your Emotional Balance key in the Add Key text field and click the Enter Add-On Key button. Then click the Manage Content button and select Emotional Balance and click the OK button. Your Add-On content will be activated.

    Please let me know if you have any questions, Barry.

    Best,
    Ruth Folit
    www.lifejournal.com
    blog.lifejournal.com

  2. rfolit closed this discussion on 01 Jul, 2012 06:56 PM.

  3. Barry re-opened this discussion on 02 Jul, 2012 03:31 AM

  4. 3 Posted by Barry on 02 Jul, 2012 03:31 AM

    Barry's Avatar

    Thanks very much!

  5. 4 Posted by Barry on 02 Jul, 2012 03:41 AM

    Barry's Avatar

    As I am trying to add the emotional balance part, it interrups by
    saying c++ exception twice and then it ceases up. It does not complete
    the task. You folks have a really good name out there, I'm hoping I
    didn't fall for the glitter and buy an inferior product. Please. Can
    we just get this done right so I can get on with my life?

    Thanks.

    Barry

  6. 5 Posted by Barry on 02 Jul, 2012 03:46 AM

    Barry's Avatar

    OMG Nothing in your software works. Daily flashes on the screen for a
    fraction of a second and then disappears, same with history and dreams.
      I am very frustrated with this product. the whole point of this was
    for me to get some sanity in my life not add another point of
    frustration to it. Please either something has horribly gone wrong
    with my software and you guys can fix it or else, I would like a refund
    and you can cancel my id. Thanks very much.

  7. Support Staff 6 Posted by rfolit on 02 Jul, 2012 01:04 PM

    rfolit's Avatar

    Hi Barry,
    Sorry for the frustration. Most installations go smoothly. However, every now and again there's a problem. We'll help you fix and get it working, or else give you a refund. I feel confident that we can get the program running. What operating system do you have?

    My suggestion is that you close the program and re-install. Here's how to do that:
    1. Close your LifeJournal program.
    2. Go to www.lifejournal.com/download and download and save the file.
    3. When completely downloaded, double click and the program will reinstall.

    Run the program. Let me know if you see any problems, and if so, let me know, step-by-step what happens on the screen (any error messages or other issues) and what you are doing on the keyboard and this will help us solve the problem.

    Best,
    Ruth Folit
    www.lifejournal.com

  8. 7 Posted by Barry on 02 Jul, 2012 04:09 PM

    Barry's Avatar

    Thanks for the quick response. Opperating system is Windows 7. I will
    try your suggestion. If I can't get it to work, is there a phone
    number I can reach at?

    Thanks

  9. Support Staff 8 Posted by rfolit on 02 Jul, 2012 04:12 PM

    rfolit's Avatar

    HI Barry,

    Yes, of course. Call me toll free at 877-456-8762.

    We should be able to install LJ3 on Windows 7.

    Call me if you have any problems.

    Best,
    Ruth Folit
    www.lifejournal.com
    blog.lifejournal.com

  10. 9 Posted by Barry on 02 Jul, 2012 06:42 PM

    Barry's Avatar

    I think I've got this issue resolved. Re-installing it worked.
    Thanks.

  11. 10 Posted by Barry on 02 Jul, 2012 06:42 PM

    Barry's Avatar

    I do have a question though:

    In about two weeks, I will be going away for two weeks. Can I journal
    on MS word and then transfer my journals to Life Journal?

  12. Support Staff 11 Posted by rfolit on 18 Jul, 2012 01:48 PM

    rfolit's Avatar

    Hi Barry,
    I don't think I had answered this question for you. Hope it's not too late.

    Yes, you can journal with MS Word and then when you get to your computer with LJ, you can open a journal entry. Go to the Insert menu>File and select the Word document and it will then appear in your journal entry.

    Best,
    Ruth Folit
    www.lifejournal.com
    blog.lifejournal.com

  13. rfolit closed this discussion on 18 Jul, 2012 01:48 PM.

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